ModeFlowers.com ("the site" or "the website") is the trading name of Mode Excel Limited ("the company" or "we") and is dedicated to safeguarding and preserving your privacy when visiting our website or communicating electronically with us. We are governed by the Data Protection Act of 1998 and have a registered data controller within the company.

 

This Privacy Policy, together with our terms and conditions, serves to detail and explain what happens to any of your personal data that you provide to us, or that we collect from you when you are on our website.

 

In operating our website we may collect and process the following data about you:

1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

3. Information provided to us when you communicate with us for any reason.

 

We collect and collate information about you so we can:

 

1. Process your order as expedientlty as possible.

2. Continually improve our services and develop our product ranges we offer.

 

The information we typically gather from you to enable us to process and deliver your order are as follows:

 

1. Full Name.

2. Postal Address including post code.

3. Email Address.

4. Daytime and or evening telephone number.

5. Mobile phone number.

6. Age

7. Sex

8. Recipient's Full name.

9. Recipient's Postal Address including post code.

10. Recipient's contact number (where applicable).

 

Please note, we will never collect any sensitive information about you without your explicit consent.

 

We offer various additional marketing services to all our customers such as newsletters and SMS alerts for new product ranges etc. We will never contact you in these circumstances unless you have given us your express permission to do so.

 

We may also gather information about your computer whilst you are using our website, ModeFlowers.com. Recording information about your computer enables us to

 

1. Continually improve our services.

2. To provide statistical information on our websites usage.

 

Collecting information about your computer (such as an IP address) does in no way identify you as a person, nor does it record and process information about you as a person.

 

Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies are common tools in the operation of eCommerce websites and assist in tasks such as shopping cart control and secure communications with your computer and servers. Cookies can be disabled in your internet browsers (each browser has a different method for disabling them. Please refer to your choice of internet brower to see how to disable cookies.). It is worth noting that once disabled some websites will not continue to work to their full potential.

 

We occasionally employ third party advertisers as part of our marketing campaigns whom may also use cookies; we regret that we have no such control over these cookies, however you do (as explained above) have the ability to disable cookies on your computer.

 

Sometimes we share data with an adversting or marketing partner for use in promotional activity. Where we plan to sharedata is such situations we will alert you to this fact and give you every opportunity to opt out of the data collection / sharing exercise.

 

The information that we collect and store relating to you is primarily used to enable us to provide and improve our services to you.  We may also use your information for the following purposes:

 

1. To furnish you with information you requested from us, this may relate to an order you have previously placed on ModeFlowers.com.

2. To inform you of changes to our product offerings, special offers and discounts (only if you have consented for us to do so).

3. To send you newsletters or SMS text messages (only if you have consented for us to do so).

4. To meet our contractual commitments to you

5. To notify you about changes to our website, such as improvements or new services we are offering.(only if you have consented for us to do so).

6. If you are an existing customer, we may contact you with information about new products or services which we think may be of interest to you, based on previous purchase history.

 

Storing Your Personal Data

 

Occasionally we need to transfer your personal data to locations outside of the European Economic Area for example data processing or data storage. By submitting your personal data to Mode Excel Limited, you are agreeing to this transfer. Every effort will be taken to ensure that your data is handled in accordance with our privicy policy.

 

 

Any sensitive data that you furnish us with will be encrypted using SSL (Secure Socket Layer) using industry leading vendors and high encryption levels. As part of the ordering process you may be required to register an account with Mode Excel Limited. Where this is the case we will provide you with a password, (which you may choose to change) which when coupled with your registered user name will allow you to access your account. By registering an account with Mode Excel Limited, you are acknowledging that you are responsible for keeping this password safe and confidential.

 

When we will disclose your information

 

The below sets out to detail when we will disclose your personal information:

 

1. Should we wich to sell any of or part of any of our businesses toa third party.

2. When we are legally obliged to disclose your information.

3. To assist in fraud protection.

 

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that for us to furnish you with the information we hold about you we would require a £10 administration fee to cover our costs.  Should you wish to receive details that we hold about you please contact us.

 

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us.

 

 

We do update this Policy from time to time so please do return and review this Policy regularly.