What Is Product Substitution

Product substitution, what is it?

Since flowers are seasonal products their availability throughout the year cannot be guaranteed as it varies from season to season. In the case of such seasonal unavailability of a product or the rare case of supply difficulties, ModeFlowers.com reserves the right to substitute the order with a product of equivalent or higher value.

ModeFlowers.com reserves the right to do this without prior notice, but our customer support team will try its best to contact you and inform you of the problem at hand and ask for your preference for the substitution.

The right for product substitution also holds true for foliage, sundries and vases. For more information regarding Product substitution please visit our Terms and Conditions page and refer to the section “Right of Substitution.”

We hope you found this information useful. For further assistance please call our toll free number: 0800 954 1925 or drop us an email . Happy shopping!